Tory Martin
Back to Projects

OpenGov Mobile Inspections

As lead designer on this project, I guided the feature strategy and UI design of this native app for building inspectors. I partnered with product management and engineering to execute.

Final Designs
Final Designs

The Project

At OpenGov, I worked on our Permitting, Licensing, and Code Enforcement solution for local and state governments. A key part of that solution is inspections. We found that our current responsive website solution for inspectors wasn't really fitting their needs. Namely, many inspectors were using phones and tablets and expected a native, seamless experience.

Inspectors needed to be able to schedule and complete inspections as well as plan their route for the day.

Discovery

With a number of anecdotal comments in hand, we set out to validate our assumptions about the mobile app with actual customers. We conducted 6 interviews with building inspection and code enforcement officials and performed some preliminary competitive research.

Competitive Research screenshots
Competitive Research screenshots

Some findings from our research:

  • Inspectors expect a native-feeling experience.
  • Users often experienced short times of limited network service while inspecting.
  • Quick access to camera and GPS functions is vital.
  • Existing solutions were somewhat clunky and not quick to use.
  • Many inspectors are issued iPads from their communities.

Wireframes

We presented wireframes to the customers we had selected to interview. This let us gauge if the initial features we were planning on building would allow people to complete their core job.

Initial Wireframes
Initial Wireframes

iPad Support

Many communities issue iPads or other tablets to their inspectors. In fact, we anticipated most of the usage "in the field" would come from tablets.

Tablet design for records
Tablet design for records
Tablet design for inspections
Tablet design for inspections
Back to Projects