The Project
During the crazy year that 2019 was, building inspections still needed to happen in a timely manner. Many communities were performing inspections by manually creating and sending out Zoom links or using FaceTime.
We wanted to make this a more seamless experience for inspectors right in the OpenGov permitting application.
Process
I scheduled several conversations with customers to find out which solutions might be most helpful for them. We landed on building a Zoom integration first as most customers had at least used Zoom at some point.
As communication of scheduled inspections was key to this feature, I also presented some email wireframes to make sure we were presenting the most important information to customers.
Final Designs
While there was a ton of behind the scenes effort by engineering to get this feature out the door, the impact to the interface was actually quite minimal. We were able to insert calls-to-action about zoom meetings right into existing workflows.
Outcomes
This feature ended up being a hit with customers and allowed them to safely perform inspections right from their office. It also has long-term benefit because smaller follow-up inspections don't need to be in person anymore.