Tory Martin
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OpenGov Remote Inspections

As lead designer on this project, I guided the feature strategy and UI design for this feature to enable remote inspections.

The Project

During the crazy year that 2019 was, building inspections still needed to happen in a timely manner. Many communities we performing inspections by manually creating and sending out zoom links or using FaceTime.

We wanted to make this a more seamless experience for inspectors right in the OpenGov permitting application.

Schedule
Schedule

Process

I scheduled several conversations with customers to find out which solutions might be most helpful for them. We landed on building a Zoom integration first as most customers had at least used Zoom at some point.

As communication of scheduled inspections was key to this feature, I also presented some email wireframes to make sure we were presenting the most important information to customers.

Wireframes for walking customers through the process.
Wireframes for walking customers through the process.
Email communication wireframes.
Email communication wireframes.

Final Designs

Scheduled Inspection
Scheduled Inspection
Inspection detail page
Inspection detail page

Outcomes

This feature ended up being a hit with customers and allowed them to safely perform inspections right from their office. It also has long-term benefit because smaller follow-up inspections don't need to be in person anymore.

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